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The
Manufacturing Team was busily working on rolling out the units for the first shipment. The
first 50 units were to be sent directly to the Testing Lab for Stewart's and Gramma's analysis. They had
incorporated the changes in the cartridge housing as specified by the Crazy Electronics'
request. Little did they know that the Design Team did not implement these changes on
their current plans. As they approached their 20,000th unit, Smiley
Jackson received a terrible call from Gram. The cartridge didn't fit in the unit! Apparently, Crazy Electronics had made another
change in how they wanted the cartridge to look. Well, they let Ugh know, and Ugh told
Poncho, but they forgot to tell Smiley about it. Since Smiley was in charge of setting the
parameters for the tooling on the assembly line, the cartridge spec was never changed.
Obviously, their Configuration Management techniques were lacking, and this mishap was going to cost them a
great deal of money. Had they allowed for intercommunication between teams, and followed
the proper Systems Engineering Methods, these problems would not have occurred.
Later that month, The Mad Professor was implementing the Voltage regulators on the head set. The 'Mad One' was a nervous fellow, always
shaking and rattling around. He was especially, and rather disturbingly, fond of
Cappuccino. On this particular day, he had too much Java, and was in rare form to
say the least. He was making final adjustments to the voltage parameters at his
workstation. It was overlooked that his shaky finger entered a few extra zeros
for the voltage parameter that determined the intensity of the light in the headset. Gramma would bear the full brunt of this mistake during
testing!!
Had the Manufacturing Team exercised Quality Control methods, Dr. Madd's error would have been corrected. Read on to see
what happened to Gramma ! |
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